Health Spa Design, Spa Facility Development and Operations Planning
From concept to completion, the Saga Team guides and assist in all stages of your spa development and program implementation:
- Conceptualization / design and architectural planning/interior concept planning
- Philosophy and Identity
- Theme and Environmental Concepts
- Demographic Considerations
- Financial Planning
- Marketing Program
- Pre-opening /Operations Planning
- Operations/Management/ Consulting Services
Concept Planning
Concept and criteria development for the property are essential to best serve the purpose and need of a hotel, resort or day spa, and the layout and circulation patterns must efficiently serve all program components. Destination spas are planned with their specific requirements and concepts for progressive, long-term stays. Program components are developed to include appropriate services, therapies, signature concepts, activities, fitness and beauty concepts, and overall spa menu. This will in turn allow decisions to be made as to equipment specifications and technical information for all specialized hydrotherapy-, beauty-, fitness and other therapy equipment.
From concept through design development, Saga works closely with its own or project architects and design team on floor-, section-elevation and reflected ceiling plans, especially on details related to electrical, plumbing, mechanical and other specific needs as well as interior design to integrate functionality, aesthetics, practicality as well as cost considerations.
Back to the TopFinancial Planning
In reviewing the viability of a project, each situation is assessed not only from financial needs for the clients, but the entire function and structure of the project in order to develop an in-depth understanding of their requirements, and therefore enhance its productivity and profitability.
Our financial feasibility study may include the development of estimated preliminary project costs (excluding construction cost), first five year operating pro-forma, including preliminary spa menu development, estimated revenues and operational expenses; budget developments, such as FF&E (furniture, fixtures and equipment) budget, pre-opening and operations budgets.
Marketing Program
The development of Spa marketing concepts is based upon the characteristics of the property, its location and target markets. This includes assistance in the development of Spa menu with service and treatment concepts, "Signature treatments", Spa “package” concepts, suggested menu pricing, Spa brochures, marketing communication, retail sales strategies and public relations.
Pre-opening /Operations Planning
This includes:
- Planning of staffing guidelines and assistance in hiring start-up staff; development of therapies; product recommendations for quality benefits for the guests as well as achievement of maximum profits in treatment and retail revenues
- Aromatherapy programs and other concepts appropriate for face, scalp and body as well as other skin care programs for additional and broader service capability and treatment experiences as well as additional revenues
- Training in implementation of all guest service procedures and development of SOPs
- On-site training of all staff, with thorough reviews and, if appropriate, final certifications for aestheticians, therapists, spa technicians and program advisors
- Extensive training manuals with detailed treatment procedures
- Follow-up review training during pre and post opening
Operations/Management / Consulting Services
- On-going consulting and management/marketing support; Workshops and training seminars for professional and supervisory staff
- Evaluation and refinement of existing programs and operations as well as revision and implementation of new concepts for existing facilities
